Effective Date: August 3, 2026
Last Updated: August 3, 2026
KLM Enterprises Services LLC operates The Underlinks and the website located at theunder.us. In this Data Policy, “The Under,” “The Underlinks,” “we,” “us,” and “our” refer to KLM Enterprises Services LLC.
This Data Policy explains what information we collect, why we collect it, how we use and disclose it, and the choices available to users.
By accessing theunder.us, creating an account, purchasing a service, uploading content, or otherwise using The Underlinks, you acknowledge the practices described in this policy.
This Data Policy applies to information collected through:
The theunder.us website;
User accounts and profiles;
Business, creator, artist, and link pages;
Memberships and subscriptions;
Music and content-discovery features;
Referral, promotional, advertising, or contest features;
Analytics and reporting tools;
Customer-support communications;
Forms, uploads, and other services operated by The Underlinks.
This policy does not apply to independently operated third-party websites or services that users access through links on our platform.
When you register, contact us, or use our services, we may collect:
First and last name;
Business, artist, creator, brand, or organization name;
Username;
Email address;
Telephone number;
Mailing address;
Profile photograph, logo, or avatar;
Account preferences and settings;
Verification information;
Password and account-security information;
Communications with our support team.
Passwords should be protected using secure password-hashing technology and should not be stored in readable form.
When you purchase a membership, subscription, advertisement, upgrade, or other paid service, we may collect:
The plan or service purchased;
Transaction amount;
Payment date;
Billing and renewal status;
Subscription start and expiration dates;
Cancellation information;
Payment-provider transaction identifiers;
Refund, dispute, and chargeback information;
Limited billing details.
Payment-card and financial-account information may be collected and processed by third-party payment processors. We generally receive transaction confirmations and limited billing information rather than complete payment-card numbers or security codes.
Third-party payment processors operate under their own terms and privacy policies.
We may collect content that users submit, upload, publish, or connect to their accounts, including:
Profile descriptions and biographies;
Business information;
Social-media and website links;
Images, logos, graphics, audio, and video;
Music, artist, album, and release information;
Product, service, event, or promotional information;
Advertisements;
Referral or contest submissions;
Messages, comments, forms, and support requests;
Other materials voluntarily submitted through the platform.
Content published on a public profile or public page may be viewed, copied, indexed by search engines, or shared by other people.
Do not publish confidential information or personal information that you do not want publicly available.
When someone visits or uses theunder.us, we and our service providers may automatically collect:
Internet Protocol address;
Browser type and version;
Device type;
Operating system;
Language and time-zone settings;
Approximate location based on IP address;
Pages viewed;
Links clicked;
Search activity;
Referring and exit pages;
Date and time of access;
Session duration;
Traffic source;
Referral and campaign information;
Error logs;
Performance information;
Cookie, device, and session identifiers.
Users with eligible plans may receive analytics concerning their own pages, including page views, link clicks, device categories, approximate visitor locations, traffic sources, and engagement activity.
Analytics are estimates and may be affected by blocked cookies, automated traffic, shared devices, network settings, and third-party services.
We may use cookies, pixels, tags, scripts, local storage, and similar technologies to:
Keep users signed in;
Remember preferences;
Protect accounts;
Prevent fraud and abuse;
Measure page traffic;
Provide analytics;
Track referrals and campaigns;
Improve performance;
Measure advertisements or promotions;
Maintain cookie and privacy choices.
More information is provided in our Cookie Policy.
We may receive information from:
Payment processors;
Authentication and social-login providers;
Analytics providers;
Advertising and promotional providers;
Email-delivery services;
Fraud-prevention and security providers;
Referral partners;
Other users;
Publicly available sources.
The information received depends on the third-party service and the permissions granted by the user.
We may use information to:
Create and maintain accounts;
Verify email addresses and account ownership;
Provide profile, business, creator, artist, and link pages;
Process purchases, subscriptions, renewals, and cancellations;
Provide analytics and performance reports;
Publish content at the user’s direction;
Personalize settings and features;
Send account, billing, and security notices;
Respond to support requests;
Detect spam, fraud, abuse, and unauthorized access;
Enforce our Terms of Service;
Review advertisements, contests, promotions, and referrals;
Improve website functionality and accessibility;
Diagnose errors and performance problems;
Develop and test new features;
Maintain accounting, transaction, and legal records;
Comply with applicable laws and lawful requests;
Protect our users, company, systems, and property.
We may use aggregated or de-identified information for statistics, reporting, research, service improvement, and business planning when it does not reasonably identify an individual.
We may send:
Email-verification codes;
Password-reset messages;
Security alerts;
Payment receipts;
Subscription and renewal notices;
Account notices;
Service announcements;
Support responses;
Legal and policy notices;
Promotional communications where permitted.
Users may unsubscribe from promotional emails by following the instructions contained in the message.
Unsubscribing from promotional messages will not prevent essential account, billing, security, transaction, or legal communications.
We may disclose information in the following circumstances.
We may provide information to companies that assist with:
Website hosting;
Cloud storage;
Database services;
Email delivery;
Payment processing;
Analytics;
Advertising;
Customer support;
Content delivery;
Security and fraud prevention;
Website maintenance.
These providers may access information only as needed to perform services for us, subject to their agreements and legal obligations.
Information users intentionally publish on a public page, profile, advertisement, contest entry, or other public area may be viewed and shared by other people.
We may disclose information when reasonably necessary to:
Comply with applicable law;
Respond to a subpoena, court order, warrant, or legal process;
Respond to a lawful government request;
Investigate fraud, abuse, or security incidents;
Enforce our agreements and policies;
Protect the rights, safety, or property of our company, users, or others;
Establish, exercise, or defend legal claims.
Information may be transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.
We may disclose information when a user requests, directs, authorizes, or consents to the disclosure.
We do not sell personal information in exchange for money.
We may use analytics, advertising, referral, or promotional services that receive limited identifiers, cookie information, or online activity data.
Some state privacy laws may classify certain advertising-related disclosures as “selling,” “sharing,” or targeted advertising even when no money is exchanged.
Where required by applicable law, users may request to opt out of qualifying advertising-related disclosures by contacting us or using an available cookie or privacy-preference control.
We retain information only for as long as reasonably necessary to:
Operate an active account;
Provide requested services;
Complete and document transactions;
Maintain subscription records;
Resolve disputes;
Prevent fraud and abuse;
Meet accounting, tax, and legal requirements;
Enforce agreements;
Protect our platform and users.
Retention periods may vary depending on the type of information and the reason it was collected.
Deleted content may remain temporarily in backups, system logs, search-engine caches, fraud-prevention records, and records maintained for legal or security purposes.
Public copies created by unrelated third parties may remain available after the original content is deleted from The Underlinks.
We use reasonable administrative, organizational, and technical safeguards designed to protect information.
Safeguards may include:
Secure account authentication;
Password hashing;
Encrypted website connections;
Access restrictions;
Verification controls;
Security logging;
Rate limiting;
Software updates;
Database backups;
Fraud and abuse monitoring;
Restrictions on staff and contractor access.
No website, network, database, or electronic transmission method can be guaranteed completely secure.
Users are responsible for:
Protecting their login credentials;
Using a strong and unique password;
Signing out of shared devices;
Maintaining accurate contact information;
Promptly reporting suspected unauthorized access.
Suspected account or security issues should be reported to support@theunder.us.
Depending on a user’s location and applicable law, the user may have the right to request:
Access to personal information;
Correction of inaccurate information;
Deletion of certain information;
A portable copy of certain information;
Information about categories of data collected or disclosed;
An opt-out from certain advertising-related disclosures;
Withdrawal of consent where processing depends on consent;
An appeal after the denial of a privacy request;
Closure of an account.
Requests may be submitted to support@theunder.us.
We may need to verify the requester’s identity before completing a request.
A request may be denied or limited where permitted by law, including when information must be retained for:
Transaction completion;
Fraud prevention;
Account security;
Tax or accounting records;
Legal compliance;
Dispute resolution;
Establishing or defending legal claims.
Authorized agents may submit requests where permitted by law. We may require proof of authorization and verification of the user’s identity.
We will not unlawfully discriminate against a person for exercising an applicable privacy right.
Users may be able to control optional cookies through:
An available cookie banner;
A website preference center;
Browser privacy settings;
Device settings;
Third-party opt-out tools.
Blocking all cookies may prevent login, saved preferences, payment completion, referral tracking, analytics, and other features from functioning correctly.
Where required by law and supported by our systems, we may recognize a Global Privacy Control signal as a request to opt out of certain advertising-related disclosures.
The website may not respond to every browser “Do Not Track” setting because there is no universally accepted method for interpreting those signals.
The Underlinks is not designed or directed to children under 13.
Children under 13 may not create an account, purchase services, or submit personal information through the platform.
If we learn that personal information was collected from a child under 13 without legally valid authorization, we may delete the information and close the associated account.
A parent or legal guardian who believes a child has submitted personal information may contact support@theunder.us.
The Underlinks may contain or permit users to publish links, players, forms, payment buttons, advertisements, widgets, and content operated by third parties.
We do not control the privacy, security, availability, or data practices of independently operated third-party services.
Users and visitors should review the privacy policies and terms of third-party services before submitting information or completing a transaction.
The Underlinks is operated from the United States.
Users accessing the service from outside the United States understand that their information may be transferred to, processed in, or stored in the United States or other locations where our service providers operate.
Applicable privacy rights may vary by location.
Users may request account closure by using available account controls or contacting support@theunder.us.
Closing an account may result in:
Removal of public pages;
Loss of access to account features;
Removal of uploaded content;
Cancellation of associated services, subject to the applicable billing terms.
Certain transaction, security, fraud-prevention, backup, and legal records may be retained after account closure where permitted or required.
Account closure does not automatically cancel a separately managed recurring payment unless the cancellation process confirms that the subscription has also been canceled.
We may update this Data Policy when our services, technologies, vendors, or legal obligations change.
The revised policy will be posted on theunder.us with an updated revision date.
When required by law, we will provide additional notice or obtain consent before a material change becomes effective.
Questions, concerns, account requests, and privacy requests may be sent to:
KLM Enterprises Services LLC
The Underlinks
P.O. Box 140572
Kansas City, MO 64114-8572
United States
Email: support@theunder.us
Website: theunder.us